Medical Records

How to Access Your Medical Records

You can access your medical records online anytime through our patient portal, MyBILH Chart. No need to call, fax or wait for paper records.

Your patient portal account includes test results and other details about your medical care. Through MyBILH Chart, you have secure, immediate access to your medical records and can easily share information with any healthcare provider who has internet access.

To share your records, visit the Sharing Hub in MyBILH Chart, available through the menu. From there, you can securely view, download and share your health information with family members, caregivers or healthcare providers when needed.

Medical records may be obtained through the patient portal at no cost.

How to Request Copies of Medical Records

Core Physicians contracts with Sharecare Health Data Services to handle patient requests for medical record copies.

To obtain a copy of a medical record, patients or patients’ legal guardians may submit the Patient Online Access Form. Your records will be ready in 14 business days from the receipt of your electronic request.

If you are unable to complete the electronic form above, download and complete the authorization to release protected health information form. The authorization form must be legible and complete. Authorizations that are illegible or incomplete will be returned. Completed forms must be delivered to your Core Primary Care Physician or specialist’s office for validation. Please note the processing of records is faster using the online form above.

Once Sharecare has processed your request, they will send your records via first class U.S. Mail or via email with instructions detailing how to access the records electronically.

Request Submission for Third Party Requesters

If you are an attorney, insurance company, or any other entity requesting records, please upload your request to the Sharecare Requestor Submission Portal along with the patient’s authorization.

Contact Sharecare

To check on the status of your request, visit the Sharecare Record Status website.

With any questions please call Sharecare Customer Service at 858-244-1811.

Cost for Copies of Medical Records

Charges for copies of medical records are governed by state and federal regulations. Sharecare calculates fees based on the HIPAA cost-based fee guidelines or applicable state law, whichever results in the lower cost. Delivery fees may also apply.

There is no charge for medical records when:

• A Core Physicians provider refers you to another healthcare provider.
• You request a second opinion, whether the provider is within or outside of Core Physicians.
• You request that your records be transferred to a provider outside of Core Physicians because your Core Physicians provider is no longer employed by the practice. In this case, records will be transferred at no cost for up to six (6) months following the provider’s departure.

You may be charged if:

• You request that your records be transferred to a healthcare provider outside of Core Physicians for reasons other than those listed above.
• You request copies of your medical records for personal use.